Legal

Refund, Cancellation & Flute Replacement Policy

For the Foundation program (Silver membership), Diamond membership, and flute purchases.

We check your enrolment and payment details before approving a refund.

India students

Programme refund

  • You can request a refund within 7 calendar days of enrollment. We refund the eligible amount after deducting a 5% transaction and administrative charge.
  • For foundation programme which involves a complimentary flute, if we have not shipped your complimentary flute, we process your refund as above. If we have shipped it, you must return it with all included accessories before we process your refund. On receipt of the flute post inspection of the received flute we process the refund as above. If you choose to keep the flute we deduct the flute amount and the transaction charges & refund the balance

Flute refund

  • If you have purchased a flute from us and wish to cancel your purchase, if we have not shipped your flute, we refund the amount after deducting a 5% transaction and administrative charge. If we have shipped it, you must return it with all included accessories before we process your refund. On receipt of the flute post inspection of the received flute we process the refund as above.
  • If a flute bought from our shop arrives damaged, we provide a 100% replacement when you send us a clear unpacking video.

International students

Programme refund

  • You can request a refund within 7 calendar days of enrollment. We refund the eligible amount after deducting a 10% payment processing, banking, currency conversion and other non-recoverable charges
  • For foundation programme which involves 2 complimentary flutes, if we have not shipped your complimentary flutes, we process your refund as above. Once we ship your complimentary flutes, we cannot refund your course fee, even if you return the flutes.

Flute refund

  • If you have purchased a flute from us and wish to cancel your purchase, if we have not shipped your flute, we refund the amount after deducting a 10% charges as mentioned above. Once the flute is shipped, we cannot cancel it even if you return the flute.
  • If a flute bought from our shop arrives damaged, we provide a 100% replacement when you send us a clear unpacking video.

Please record your unpacking video: open your flute as soon as it arrives, whether you bought it or received it with a program. Film in one take, starting before you open the package and continuing until you have taken out and checked the flute. Keep this video as proof of any delivery damage.

To request a refund or report damage, email support@flutegandharvas.com with your order ID, reason and unpacking video (for damage), or use our contact form. We respond within one business day.

We process approved refunds within 5–7 business days to your original payment method. Your bank may take a few more days to show the refund.